Application

These conditions apply to all contracts between the seller and the buyer referred to in the order and override all conditions stipulated by the buyer ( even submitted in a later document), any other agreements between the parties relating to the subject matter of this order are terminated ( expect an agreement into which these conditions are incorporated).
No variation of these conditions is permitted unless agreed in writing by the seller.
These terms and conditions do not affect your statutory rights.
By clicking the ‘Proceed to secure payment server’ button after selecting confirming your order you are offering to buy the goods at the price stated subject to our terms and conditions.

We reserve the right, at our discretion, to refuse to supply goods you order.

Payment

Payment is accepted by Visa, MasterCard, Switch, Solo, Delta or Visa Delta, Maestro or Direct Debit all Via Papal, and must be received prior to delivery of goods.
All transactions on the web are processed in UK pounds sterling.
All products remain the property of The Masking Shop, until payment has been received in full.
The price of the goods will be stipulated at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our supplier’s price or if due to an error or emission the price published for the goods on our web site is incorrect. We will inform you of the correct price and give you the option to cancel your order.
All prices include VAT. The Masking Shop reserves the right to change prices. All goods are subject to availability. If we do not supply the goods we will refund any money already paid. We will not be liable for compensation or damages if we do not supply the goods.

Delivery

Orders to Scottish Highlands, Ireland (including N. Ireland) and Channel Islands – are at a Higher Rate and will be subject to quotation prior to dispatch.
Orders over £50.00 (inclusive of VAT) are free of delivery charges. All prices are subject to fluctuation due to factors beyond the Company’s control.
Delivery dates are approximate only and the seller shall not be responsible for any loss or damage arising from any delay in delivering all or part of any goods ordered or delays in the provision on any services.
Without prejudice to clause above, the seller will not be liable for any delay in delivery or non-delivery of goods or services or any other breach of these conditions Caused by any circumstances beyond the sellers control including without limitation, an Act of God, explosion, fire , flood, war, hostilities, accident, delay in delivery or non delivery by the sellers suppliers, breakdowns or accidents to machinery, labour strike or dispute, order or decree of any court or action of any governmental authority, or any other causes or any circumstances beyond the sellers control; on the occurrence of any of the above events the seller reserves the right to cancel or suspend the whole or part delivery.
Orders taken by 1.30pm Mon-Thursday and orders taken by 11am Friday would usually be despatched the same day. Every effort will be made to deliver on time, but any delivery specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. Delivery of goods made by third party companies (Couriers etc) and Royal Mail are outside the control of the Masking Shop. No claim for compensation will be entered into for failure to deliver by these or any other method of goods transport.
Liability: Save in so far as defects in the goods cause death, injury or damage to personal property, our liability for any loss or damaged suffered by you in respect of the goods shall be limited to the contract value of the goods. This does not affect the rights of a consumer.

Inspection

If the goods or any of them are damaged or lost while in the custody of a carrier, the seller will (at its option) either replace such goods or refund to the buyer the cost or price of them, but the seller liability in connection with any such goods will not exceed the cost of replacement of them or the price paid by he buyer for them.
The seller will not be under any liability (see above) unless the following conditions are strictly complied with:
In the event of non-delivery of a whole consignment of goods the buyer must inform the seller in writing within ten days of the date of the invoice.
In the case of damage to goods or loss of part of a consignment, the consignment must be inspected in the presence of the carrier. If any goods are damaged or lost the consignment note must be endorsed accordingly and the Buyer must notify the Seller within forty-eight hours of delivery, such notification to be confirmed in writing within the following five days.

Returns / Faulty Goods

All faulty goods must be reported to The Masking Shop via email. The return of goods is entirely at our discretion.
Any goods returned to us without prior authorisation or which are not in the condition sent out above will be rejected and returned to you at your cost.
Your product must be complete, and in ‘as new’ condition. It should be returned with the original box.

Our rights to cancel

We shall be entitled to cancel your order or any contract if
You order Products or Services that become unavailable, in which case we are not obliged to provide substitute items or substitute services but shall inform you of the unavailability.
You do not pay us the price due for the products and or services by the due date.
You are from outside the UK
You are either not able or not authorised to enter into the contract with us.
Unless we agree otherwise, you will not be able to cancel a contract for services once performance of those services has begun.

If we cancel your order and any contract for a product or if for any reason you wish to return the product to us for a refund, please email us within 30 days for your receipt of the products (which shall be deemed to be 2 working days after posting by us) to arrange the return. You will be given the following information:

Returns Number

Collection Date

Please note your return must
Include the Returns Number (this is so we can identify the return)
Include the product with all packaging and associated documentation unused and in original condition.

General

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be excluded and shall not affect the validity and enforceability of the remaining terms and conditions. Any disputes not resolved by the normal complaints procedure will be resolved exclusively in the courts of England & Wales under English Law. These terms and conditions are subject to change at any time without prior notice to you.
Responsibility of Product use: The end user of any product or material supplied by The Masking Shop must ensure that they have satisfied themselves that the product is fit for the purpose by testing prior to final use. No claim will be entered into, for injury or subsequent or consequential loss no matter how caused, leading from the end user failing to fully test a product in the final application. Advice given by any member of the company as to the suitability of a product can only be treated as such.